FAQs

FAQs

The following are some of our frequently asked questions.

Didn’t find an answer to your question? Get in touch with us at team@modernmetier.com.

A ‘made to order’ item is produced only when your order has been placed, which means that there’s no wasteful production.

The lead times for made to order items are indicated on the product description page. We recommend that you contact the brand or designer through the ‘Request a Quote’ feature displayed on every product page to receive an exact estimate of the production delays.

A ‘made to measure’ item is a bespoke piece that is tailor made for a specific  individual or a project based on their specifications.

If a brand or designer offers customisation of an item, a ‘Made to measure’ tag will be displayed on the product page. In this case, you can share the details of your customisation request through the ‘Request a Quote’ feature that is available the product page.

Modern Metier is a marketplace for contemporary brands and designers to sell their collections – thus, each brand applies their own return policy. In general, you will have 14 days upon delivery to return an item.

Since a ‘made to measure’ is custom-made for a specific individual or project, the item cannot be returned. We encourage you to take the time to exchange with the brand or designer in order to define your product requirements and specifications (dimensions, material and colour choices etc.) before placing an order.

We currently only ship to countries in the European Union.

If you need to make changes to your order, please contact our team within 24 hours. We might be able to modify the order, but that’s only possible if you get in touch quickly after placing an order because our team will need to contact the brand(s). Please email your request to team@modernmetier.com.

Yes, it is possible, especially if you just placed the order. Please email your request stating the new delivery address to team@modernmetier.com. However, if your order has left the brand’s warehouse, we will unfortunately not be able the change the address.

Modern Metier is a marketplace for contemporary brands and designers to sell their collections – thus, each brand applies their own shipping policy. In general, your shipping total is based on the number of items as well as the weight of the products in your order.

If your product is damaged or faulty, you must contact us within fourteen days of receipt by email to team@modernmetier.com. We deal with damaged or faulty items on an individual basis, but it’s always helpful if you take pictures of the damage immediately after unpacking an item.

Modern Metier is a marketplace for contemporary brands and designers to sell their collections – thus, each brand applies their own return policy. In general, you will have 14 days upon delivery to return an item.

We accept payment by all major cards and bank transfer.

You will be charged in full immediately after your order is confirmed. You will receive a notification email once the confirmation happens.
You can download all invoices under the “Orders” in your Account page. Once your order is confirmed, you can download the invoice immediately.